Privacy Policy

Last updated: Monday 18th August 2025

1. Introduction

Welcome to Refurb Calculator, operated by Help Build Ltd ("we", "our", or "us"). We are committed to protecting your privacy and handling your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services at refurbcalculator.co.uk.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, password when you register
• Project Data: Property dimensions, refurbishment details, cost estimates you create
• Payment Information: Billing details (processed securely by payment providers - Stripe)
• Contact Information: When contacting support
• Profile Information: Any additional details you choose to add

2.2 Information We Collect Automatically

• Usage Data: How you interact with our service, features used, time spent
• Device Information: Browser type, operating system, IP address
• Cookies and Tracking: As described in our Cookie Policy
• Log Data: Server logs including access times and pages viewed

3. How We Use Your Information

• Service Delivery: Providing access to the refurb calculator and saving your projects
• Account Management: Creating and maintaining your user account
• Payment Processing: Handling subscriptions and billing
• Customer Support: Responding to your queries and assistance
• Service Improvement: Analyzing usage to enhance features and experience
• Security: Protecting against fraud and unauthorised access
• Legal Compliance: Meeting legal obligations
• Marketing: Sending service updates and promotional content (with your consent)

You can opt out of marketing at any time by emailing [email protected] or using the unsubscribe link in our emails.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract Performance: To provide services as agreed in the Terms of Service
• Legitimate Interests: For service improvement, security, and operations
• Legal Obligation: To comply with tax, accounting, and other laws
• Consent: For marketing communications and non-essential cookies

5. Data Sharing and Disclosure

5.1 Service Providers

We may share your information with:

• Firebase / Google Cloud: Hosting and database services
• Stripe: Payment processors
• Email Services: For transactional and marketing emails
• Google Analytics: Analytics provider

5.2 Legal Requirements

We may disclose your information when required by law, court order, or to:

• Protect our rights and property
• Investigate potential violations of our terms
• Protect users or the public
• Comply with legal processes

6. International Data Transfers

Some service providers may be outside the UK. We ensure appropriate safeguards are used, such as:

• Adequacy decisions by the UK government
• Standard Contractual Clauses (SCCs)
• Certification schemes and codes of conduct
• For example, Stripe and Google Cloud may process data in the United States.

8. Data Security

We implement various measures, including:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Data access limited on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Incident Response: Procedures for data breach detection and response
• Staff Training: Regular data protection and security training for employees

9. Data Retention

We retain your data only as long as necessary for specified purposes:

• Account Data: Until you delete your account or 3 years of inactivity
• Project Data: Until manually deleted by you
• Payment Records: 7 years (UK legal requirement)
• Marketing Data: Until you unsubscribe or object
• Support Communications: 3 years from last contact

10. Cookies and Tracking

We use cookies and similar technology to enhance your experience. For more detailed info, see our separate Cookie Policy.

11. Children’s Privacy

Our service is not intended for children under 16. We do not knowingly collect data from those under 16. If you become aware a child has provided personal data, please contact us immediately.

12. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting a notice on our website
• Sending an email to registered users
• Updating the "Last updated" date

13. Data Protection Officer

We are not required to appoint a Data Protection Officer under UK GDPR, but our privacy team handles all data protection matters. Contact them at [email protected].

14. Supervisory Authority

If unresolved issues arise, you may lodge a complaint with the UK supervisory authority:

15. Contact Us

For any questions about this Privacy Policy or our practices: